Complaints Policy

We care deeply for our patients and are always open to improvement.

If you have any complaints or concerns about the service you have received from anyone on our team, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, please let us know as soon as possible – ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily.

If it is not possible to do that, please let us have details of your complaint within 6 months of the incident that caused the problem or within 6 months of discovering that you have a problem, provided that is within 12 months of the incident.

Our Operations Manager will be pleased to deal with any complaint. You will receive an acknowledgement by email, letter or phone within three days, stating the complaint will be investigated. 

To create the complaint, please contact us on 0161 368 3312. Or email the team using our secure online form.